Refund & Replacement Policy
Effective and last updated: 23 August 2026
1. No routine return or change-of-mind refund
Fresh vegetables, groceries and other perishable goods cannot normally be returned or refunded after correct delivery because of change of mind, taste preference, natural variation in colour/shape/size, or because the customer ordered the wrong item or quantity. This rule does not remove any remedy that applicable consumer law requires.
2. Successful payment but no delivery
- If BazarHut cancels or cannot fulfil a successfully prepaid order and nothing is delivered, we will refund the full amount actually received for that order, including its delivery fee.
- If only part of a prepaid order cannot be delivered, we will refund the amount charged for the undelivered item(s), plus any delivery-fee adjustment that is legally or contractually due.
- If the order is not delivered because the address/phone was materially incorrect, the recipient was unavailable after reasonable contact and re-attempt arrangements, or the customer refused a correct order, refund eligibility may be reduced by reasonable costs already incurred, subject to applicable law.
3. Wrong, missing, damaged or unfit item
Please inspect the order promptly. If an item is wrong, missing, materially damaged, visibly spoiled or unfit at the time of delivery, contact us as soon as possible and preferably within 2 hours. Provide the order number, item name and a clear description; we may reasonably request a photo through support. After verification, BazarHut may provide a replacement, store credit, proportionate refund or another remedy required by law. Do not consume or discard a disputed item until support advises you, unless keeping it would be unsafe.
4. Failed, pending or duplicate payment
A bank debit is not by itself proof that BazarHut received the payment. Failed or pending payments normally reverse through the bank/payment provider. A verified duplicate payment received by BazarHut will be refunded. See the Payment Policy.
5. Refund method and time
Approved prepaid refunds are initiated to the original payment method. BazarHut will initiate them without unreasonable delay after approval. They commonly appear within approximately 5–10 business days after initiation, but posting time depends on the bank, card network, UPI app or payment provider. COD orders have no prepaid amount to return.
6. How to request help
Contact anjalibiswas0008@gmail.com or 8967958739. Include your order number, registered phone, affected item, problem and payment reference if relevant. Requests are checked against order, delivery and payment records. Fraudulent or altered claims may be rejected and may lead to account restriction.